Field Service Operations and Warehouse Management
VSC uses highly trained and skilled professionals to steadily deliver quality work by providing responsive service through onsite and phone support. Our Field Service Operations can manage projects, respond to service calls, perform routine preventive maintenance, as well as provide:
- Prompt response and incident resolution
- Preventive maintenance programs and bench repair
- Equipment, installations, upgrades, and removals
Our Field Service Technicians transport, install, and maintain all lottery/gaming equipment, replacement parts, tools, and other equipment to Retailer locations and ensures exceptional service delivery from product setup and installation, preventative maintenance, to gaming system upgrades.
At VSC, we make certain that all equipment is inspected for safety and compliance with FCC regulations.
Comprehensive Service Offerings
Our Field Service Operations encompass a full range of services to meet diverse client needs, including:
Dedicated Field Service Technicians
Our skilled Field Service Technicians transport, install, and maintain all gaming equipment, replacement parts, tools, and other essential resources at retailer locations. We prioritize exceptional service delivery through each phase—setup, installation, preventative maintenance, and gaming system upgrades—so that operations run smoothly.
Safety & Compliance Commitment
At VSC, we prioritize safety and regulatory adherence. We ensure all equipment undergoes rigorous inspection to maintain compliance with FCC regulations, while implementing AI-driven gaming solutions to enhance operational efficiency and client satisfaction.
Warehouse Management
At VSC, we understand that security, systems monitoring, and business continuity are critical to your operations. We provide world-class facility management solutions to optimize operational efficiency, security, and integrity, ensuring your business runs smoothly and continuously.
Operations Supported by Our Warehouse
Our OSHA 10 Certified warehouse supports the following operations:
- Receiving Terminal Equipment
- Inventory Equipment
- Out of Box Testing (OBT)
- Terminal Provisioning
- Terminal Evaluation and Repairs
- Consumables:
- Payslips
- Terminal Ticket Stock
- Ticket Storage with Secure Fencing and Racks
- Preventative Maintenance
Expert Gaming Support
Count on our dedicated team for reliable and efficient field services that elevate gaming performance and protect your investment.