Comprehensive Contact Center Operations

VSC understands that today’s customers expect prompt, effective support. Our centralized Contact Center operates 24/7, providing exceptional customer care to meet the high expectations of gaming clients and retailers.

Reliable Omnichannel Support

VSC's Contact Center provides omnichannel support, allowing customers to connect with representatives through their preferred communication channels. Our team is trained to be knowledgeable, helpful, and patient, ensuring that each customer receives a positive experience. By maintaining day-to-day relationships with both customers and retailers, VSC supports lasting connections and efficient problem-solving.

Ready to Enhance Your Customer Support?

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VSC's Contact Center is here to elevate your gaming operations with 24/7 support, efficient troubleshooting, and service excellence. Reach out today to see how our solutions can support your customer service goals.

Contact Center Operations for Enhanced Gaming Support

We offer a comprehensive suite of services designed to ensure seamless customer experiences with the latest gaming performance tools, including:

Inbound Call Support

Answering phone calls from lottery retailers and customers about equipment, game information, and supply requests.

Technical Troubleshooting

Diagnosing terminal issues accurately or creating tickets for Field Service Technician deployment when needed.

Operational Support Processes

Implementing effective processes to streamline the resolution of operational issues.

Issue Tracking and Escalation

Managing and monitoring escalations to ensure timely problem resolution.

Service Level Compliance

Consistently meeting Service Level Agreements (SLAs) to uphold our client commitments.

Client Representation

Acting as ambassadors for our clients, ensuring each interaction reflects the highest service standards.