Teamwork: people working together in gears.

Operations in Key Areas

Supporting comprehensive operations including a trading desk, risk management, CRM, acquisition and retention strategies, Anti-Money Laundering (AML), responsible gaming, payment processing, Know Your Customer (KYC) compliance, geolocation services, and more. Our extensive services are tailored to meet your unique needs, driving performance and innovation in every area of gaming operations. Reach out to us to enhance your gaming systems.

Comprehensive Gaming Operations Support

VSC is a leader in overseeing and managing end-to-end gaming operations, ensuring seamless transitions to next-generation gaming tools and technologies. Our services span a wide range of critical gaming processes, including:

End-to-End SDLC Oversight

Managing the Software Development Life Cycle (SDLC), including Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), Quality Assurance (QA), User Acceptance Testing (UAT), and final production.

Technology Roadmap Execution

Assisting with planning, management, and execution of future technology roadmaps to keep gaming solutions at the forefront of the industry.

Production Monitoring and Updates

Hosting routine meetings—weekly, bi-weekly, or monthly—to update clients on production issues and post-deployment solutions.

Market Research and Game Deployment

  • Provide oversight for game development, including market research, performance assessments, and product launches.
  • Manage product lines to ensure revenue goals are met. 
  • Manage product launch timing, portfolio lifecycle determination, and aggregate payout management.
  • Work with cross-functional teams to execute Draw Game strategies to exceed revenue targets.
  • Orchestrate the launch of new games and promotions to drive sales and awareness.
  • Support consumer research and data analysis needs.

Lottery Agent Training

Conducting comprehensive training programs for over 450 lottery agents to optimize their sales and service.

System Configuration and Testing

Supporting configuration, integration, testing, and deployment of all gaming systems to ensure smooth transitions.

POS Terminal and Equipment Deployment

  • Hardware Deployment and Removal: Managing setup and removal of hardware at all retail locations.
  • POS Communication: Facilitating POS communication for both Traditional Lottery and Sports Betting products.
  • Field and Contact Center Services: Delivering Field Services, Contact Center Operations (phone, chat, email), as well as marketing and management support.

Customer Support and Asset Management

Overseeing back-office operations, customer support centers, technology reporting, and asset management to maximize network uptime.

MUSL Audits

Ensuring compliance and transparency through the management of Multi-State Lottery Association audits.

SOC Audits

Managing Security Operations Center (SOC) -1 and SOC 2 audits to uphold top security standards.

Strategic Retail Training

Providing point-of-sale training and consulting to enhance lottery product promotion and game engagement.

New Product Market Deployment

Skilled in managing the market launch of new gaming consumer products, including the development of prize matrices, Plan-O-Gram creation, data reporting, and business intelligence gathering. VSC actively participates in major marketing projects, presentations, and key go-to-market decisions, including collaboration with other global marketing research companies for focus groups to identify areas for enhancing player experiences.